Amara Okafor
Logistics Coordinator
Toronto, Canada | amara.okafor@example.com | 416-555-0142
Professional Summary
Reliable warehouse and customer service professional with 6+ years of experience in order fulfilment, inventory accuracy and team training. Certified forklift operator familiar with SAP WMS and Excel.
Professional Experience
Warehouse Associate — Northline Logistics, Mississauga, ON
Mar 2022 – Present
- Pick, pack and verify customer orders using RF scanners and SAP WMS
- Trained 4 new team members on safe forklift and pallet jack operation
- Reduced packing errors on shift by introducing a double-check routine
Tools: RF scanner, SAP WMS, forklift
Customer Service Representative — City Mart, Lagos, Nigeria
Jan 2018 – Dec 2021
- Helped customers at the front desk
- Handled returns and exchanges
- Kept the store inventory list up to date
- Named employee of the month twice
Tools: Microsoft Excel, POS system
Skills
Technical: Inventory management, SAP WMS, RF scanning, Microsoft Excel
Professional: Teamwork, Attention to detail, Customer service, Training others
Industry Competencies: Warehouse safety, Shipping and receiving
Languages: English (fluent), Yoruba (native), French (basic)
Education
Diploma — Business Administration — Yaba College of Technology
2017
Certifications
- Forklift Operator Certification (Ontario)
- WHMIS 2015