This policy explains what personal information CareerReady Pro collects, how it is used and stored, who it is shared with, and the choices you have. CareerReady Pro is operated by [to be provided: legal name of the operator].
1. Information we collect
We collect only what is needed to run the service:
- Account information: your email address, your name if you provide it, and your password. Your password is handled by our sign-in provider, Clerk; CareerReady Pro never receives or stores it.
- Profile details you choose to save: name, email, phone number, city, province or region, country and links (for example LinkedIn).
- Document content you enter: resume sections (work history, education, skills, certifications and similar), cover letter text, job titles and job descriptions you paste in.
- Resumes you upload for review: the file is read to extract its text and is not stored. We keep the file name, the target job you entered and the review results.
- Purchase records: what you bought (document, tier, price, currency), payment status, the Stripe session and payment references, the date, and how many downloads you have used.
- Activity records: the times you use AI features and download documents, used for daily usage limits and internal statistics.
- Email delivery records: the address, type, language, subject and delivery status of account emails we send.
- Preferences: your language choice (English or French), stored in your browser and on your account.
We do not use advertising or analytics trackers. Clerk uses cookies that are needed to keep you signed in.
2. How your documents and account information are processed and stored
Your account, profile, resumes, cover letters, review results, purchase records and activity records are stored in our MongoDB database, which is hosted by our platform provider (Emergent). Access requires you to be signed in, and each document can only be opened by the account that created it.
Administrator screens show account emails, names, roles, purchases and email delivery status. They do not display the contents of your resumes or cover letters.
PDF and Word files are generated on our server when you download them; we do not keep copies of the generated files.
3. How AI is used
When you use an AI feature (writing or improving resume sections, generating a cover letter, or reviewing an uploaded resume), the relevant content is sent to an AI model, Claude by Anthropic, through our platform provider Emergent, and the result is returned to you.
The AI is instructed to work only from the information you provide and never to invent experience, employers, qualifications, certifications or skills. AI output can still contain mistakes, so you should always review it before using it.
AI features are optional. You can write and edit every document yourself.
4. Payments (Stripe)
Payments are processed by Stripe on its own secure checkout page. CareerReady Pro never sees or stores your card number or other card details.
Checkout uses Stripe Managed Payments, under which Stripe acts as the merchant of record for your purchase: it collects the billing information it needs, calculates and collects applicable taxes, and sends its own receipt. Stripe handles that information under its own privacy policy (stripe.com/privacy).
We receive and store the payment status, amount, currency and Stripe references for each purchase.
5. Sign-in (Clerk)
Account creation, sign-in, email verification and password reset are provided by Clerk. Clerk stores your email address, your securely hashed password and sign-in session information, and sends verification and password-reset codes by email. Clerk handles that information under its own privacy policy (clerk.com/legal/privacy).
When you sign in, Clerk gives us your account ID, email address and name so we can link your documents to your account.
6. How we use your email address
We use your email address only for messages about your account and purchases: a welcome message when you register, payment receipts, security notices (for example when your account role changes) and confirmation that your account was deleted. Clerk separately sends your sign-up verification and password-reset codes.
These account emails are sent through Resend, our email provider. We do not send marketing or promotional emails, and we would ask for your consent before ever doing so.
8. How long we keep information
We have not set fixed retention periods yet. Today, the service works as follows:
- Your account, profile, resumes, cover letters, review results and activity records are kept until you delete them or delete your account.
- When you delete your account, we delete your profile, resumes, cover letters, review results and activity records, and we ask Clerk to delete your sign-in account.
- Purchase records and email delivery records are kept after account deletion, as records of the transactions and messages.
- Stripe, Clerk and Resend keep their own records under their own policies.
9. Accessing, correcting, exporting or deleting your information
- Access and correct: you can view and edit your profile, resumes and cover letters at any time from your dashboard.
- Export: you can download your documents as PDF or Word files (downloads are part of a paid purchase), and download receipts from the Purchases tab. To get a copy of all the personal information we hold about you, email us.
- Delete: you can delete individual documents, or your whole account, from your dashboard (Account → Delete everything).
- Questions or complaints: contact us using the details below. You may also contact the privacy regulator where you live, such as the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.
10. Contact us about privacy
Email: support.careerreadypro@gmail.com
Person responsible for personal information: [to be provided: name or title of the person responsible for personal information]
Mailing address: [to be provided: mailing address]
Please tell us what you are asking for (for example access, correction or deletion) and the email address on your account. We may need to confirm your identity before acting on a request.
11. Changes to this policy
If we change this policy, we will update the date at the top of this page. For important changes, we will also notify account holders by email or with a notice on the website.